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Welcome to the Prestige Medical Group Website 

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Contact Prestige Medical Group via our Online Patient Triage service

By clicking on the link below and answering a few questions we can help with a variety or queries, such as fit (sick) notes, information about recent tests, medication queries or if you are wanting advice regarding new or on-going medical symptoms.  The more detail you include the better. We aim to get back to you within 2 working days of a request being submitted.

ONLINE SERVICES - PATIENT TRIAGE

PLEASE DO NOT USE THIS ONLINE FORM FOR URGENT OR EMERGENCY REQUESTS.  THE SUBMITTED FORMS WILL ONLY BE READ DURING OFFICE HOURS.  PLEASE CONTACT 111 DURING OUT OF HOURS OR 999 IF THIS IS AN EMERGENCY.

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We are open!

Bookings with our GPs and Same Day Team are all telephone appointments in the first instance so a clinician can discuss your needs with you.  In this way we can manage some requests without a face to face appointment and those who do need to come to surgery can do so safely.

If you are concerned that your child is unwell or feverish always seek medical advice.  If the surgery is closed contact NHS 111 online or by phone. 

If you develop new and unexplained symptoms such as sudden weight loss, a new lump or mole or blood in your urine or poo always seek medical advice.

If you are referred to hospital for urgent investigations it is important that you attend your appointment

Please see our appointments page above for more detail about appointment booking and the variety of appointments offered.

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Following a change in Department of Health guidance it is no longer compulsory to wear face coverings in health settings

We all still have a personal responsibility to reduce the risk of spreading infection of all kinds:

  • By washing your hands
  • By wearing a face mask and maintaining social distancing if you have a cough or a cold.

At the Surgery we often have patients who are very vulnerable to infection.

In line with National Guidance, under some circumstances the practice may ask those at risk of carrying infection to wear a face mask and wait outside the practice until it is time to be seen.

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PRESCRIPTIONS

IF YOU NEED A REPEAT PRESCRIPTION PLEASE ORDER VIA PATIENT ACCESS OR THE MYGP APP.  

**PLEASE NOTE THAT WE ARE ASKING ALL PATIENTS ON MEDICATION TO NOMINATE A PHARMACY FOR THEIR PRESCRIPTION TO BE SENT TO ELECTRONICALLY.**

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Your views wanted on evening and weekend appointments

The extended access service offers GP practice appointments in evenings and at weekends when our surgery is closed.

This service is currently offered from St Peter’s Health Centre in Church Street.

However, from 1 October 2022, NHS England has requested that primary care networks (which are networks of GP practices across a small geographical location) take over the running of these services in their local areas. This means there may be some minor changes to the service.

We feel it is important that our patients are able to have a say in how these services are provided, and we therefore have devised a short survey so you are able to do this.

Please complete the survey at: https://www.smartsurvey.co.uk/s/6QZP3E/

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 HOW INFORMATION ABOUT YOU HELPS US TO PROVIDE BETTER CARE

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

How your information is used and shared is controlled by law and strict rules are in place to protect your privacy.

The NHS needs to make sure that you know this is happening and the choices you have.

For more information, including a list of frequently asked questions please go to the website at www.nhs.uk/caredata    Patient_Information_Leaflet.docx

(Site updated 03/08/2022)
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