CQC Inspection Result

Before the merger to form Prestige Medical Group, Parkside Surgery and Oxford Road Medical Centre were both inspected by CQC in 2016 and both received a rating of "good".  Details of these reports are given below:

Letter from the Chief Inspector of General Practice (regarding Parkside Surgery)

We carried out an announced comprehensive inspection at Parkside Surgery on 12 January 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

• Risks to patients were assessed and well managed.

• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.

• Clinical audits were undertaken and their results had been used to drive improvements to patient outcomes.

• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

• Information about services and how to complain was available and easy to understand.

• Patients said they found it easy to make an appointment with a GP. There was effective use of a telephone triage system to manage urgent appointments available the same day.

• The practice had good facilities and was well equipped to treat patients and meet their needs.

• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

• The practice had a number of policies and procedures to govern activity and staff were engaged in a process of reviewing and updating them to ensure they were applicable to activities undertaken in the practice.

The areas where the provider should make improvement are:

• Ensure there is an auditable system for monitoring the recording of serial numbers on blank hand written and electronic prescriptions pads held in storage and once allocated to the GP so that their location is easily identified.

• Ensure the system in place to monitor stocks of medicine held in the premises is fully embedded and incorporates all medicine including that stored in the GPs bags.

• Ensure all staff receive up to date infection prevention and control training and all cleaning tasks are included on relevant cleaning schedules, for example washing fabric privacy curtains.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Please follow this link to read the full report:

 https://www.cqc.org.uk/location/1-57012447

Letter from the Chief Inspector of General Practice (regarding Oxford Road Medical Centre)

We carried out an announced comprehensive inspection at Oxford Road Medical Centre on 1 March 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and managed. However, there were opportunities for improvement in relation to the supporting systems and processes for risk management. For example there were systems and processes in place to complete portable appliance testing but not all associated items in the practice were included and the last recorded testing had taken place in 2013. In addition, controls in place to mitigate risks to patient information were not consistently applied.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider must make improvement are:

• Ensure that electronic records are maintained securely and only accessed by staff in accordance with systems and processes in place to support the confidentiality of people using the service and associated legislation.

The areas where the provider should make improvements are:

• Ensure clinical audit activity is supported by a formal schedule or programme.
• Ensure that comprehensive risk assessments are undertaken to mitigate risks to patients and staff, and these are recorded and reviewed periodically.
• Medicines carried in doctors bags should be included in routine medicine management activity undertaken within the practice.
• The availability of extended surgery hours should be communicated effectively.
• Ensure complaint handling supporting information fully reflects current guidance.

Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice

Please follow this link to read the full report:

https://www.cqc.org.uk/location/1-548307365