All of our team are working harder than ever to deliver good service to our patients under very difficult circumstances. We realise we may sometimes fall short of your expectations but the workload is simply exceeding our capacity at present. Please watch the following video and read the information on this website to help us to help you. Above all, please be courteous to our dedicated team who are trying their best to meet your needs.
As part of the improved telephone system, ALL calls (Inbound and outbound) are now routinely recorded.
Telephone calls from patients to healthcare organisations may be recorded for legitimate reasons, for example, for medico-legal purposes, staff training, and audit. These calls can only be accessed by the staff member in the original call or specific management individuals (Manager, Deputy Manager, Lead Administrator)for training, investigation (Complaints) or audit purposes.
Access to all recordings is controlled to prevent unauthorised access. Calls are kept for three years and then automatically deleted.
Patients that do not wish their call to be recorded should inform the staff member who will ensure that the recording is deleted.
Welcome to the Prestige Medical Group Website
We are a three location Practice comprising Parkside Surgery, Oxford Road Surgery and Foxcroft Surgery. We deliver GP services from Parkside and Oxford Road, Primary Care Network services are delivered from Foxcroft.
There is ample parking at each location and Patient facilities including baby changing. Parkside is on the Burnley Bus mainline (M2 M5) and Oxford Road a short walk away and accessible from the M1 M2 lines. Foxcroft can be accessed via Riuble Country 14 line. All three are easily accessible via car.
Contact Prestige Medical Group via our Online Patient Triage service
By clicking on the link below and answering a few questions we can help with a variety or queries, such as fit (sick) notes, information about recent tests, medication queries or if you are wanting advice regarding new or on-going medical symptoms. The more detail you include the better. We aim to get back to you within 2 working days of a request being submitted.
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Try the NHS App
If you’re a patient at our practice, you can use the NHS App to access a range of NHS services on your smartphone or tablet.
It doesn’t replace existing services. You can still contact us in the usual ways.
But, once you have verified your identity in the app, you will have easy, 24/7 access to a growing range of health services and information. You can:
- order repeat prescriptions
- access NHS 111 online
- find NHS services
- view your health records
- and much more…
If you have any problems using the NHS App, you can select ‘help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp.
PLEASE DO NOT USE THIS ONLINE FORM FOR URGENT OR EMERGENCY REQUESTS. THE SUBMITTED FORMS WILL ONLY BE READ DURING OFFICE HOURS. PLEASE CONTACT 111 DURING OUT OF HOURS OR 999 IF THIS IS AN EMERGENCY.
If you are concerned that your child is unwell or feverish always seek medical advice. If the surgery is closed contact NHS 111 online or by phone.
If you develop new and unexplained symptoms such as sudden weight loss, a new lump or mole or blood in your urine or poo always seek medical advice.
If you are referred to hospital for urgent investigations it is important that you attend your appointment.
Please see our appointments page above for more detail about appointment booking and the variety of appointments offered.
Having an ill child can be a very scary experience for parents.
If you understand more about the illness it can help you to feel more in control.
This booklet is for parents (and older children) and deals with common infections in children who are normally healthy.
HOW INFORMATION ABOUT YOU HELPS US TO PROVIDE BETTER CARE
Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.
How your information is used and shared is controlled by law and strict rules are in place to protect your privacy.
The NHS needs to make sure that you know this is happening and the choices you have.
For more information, including a list of frequently asked questions please go to the website at www.nhs.uk/caredata Patient_Information_Leaflet.docx
(Site updated 01/12/2023)