**WE HAVE BEEN SEVERELY AFFECTED BY THE RECENT CYBER ATTACK. PLEASE ONLY CONTACT THE SURGERY IF YOUR PROBLEM IS URGENT.**
NORMAL SERVICE WILL RESUME AS SOON AS POSSIBLE. FOXCROFT SURGERY WILL BE CLOSED UNTIL FURTHER NOTICE
Welcome to the Parkside Surgery Website.
We have included lots of information about the services we provide and how you can make best use of them. There are also links to information about looking after your own health.
We aim to keep the information on these pages as up to date as possible but if you notice any errors or have any other comments about the website please let us know. Please note that we are not responsible for the content of any linked websites.
We are a busy town centre practice in Burnley serving a population of over 9900 patients. The doctors and staff work mainly out of our purpose-built surgery (Parkside) which opened in 2003 in a wing of the old Prestige factory on Colne Road. We also have a branch surgery (Foxcroft) on Pendle Way where we provide more limited services and opening hours.
We also have a close working relationship with the District Nursing team, Health Visitors, Midwives and Nursing Home Nurse Practitioners.
As part of our commitment to safe prescribing and the responsible use of the NHS’s limited funds, Parkside Surgery is working in conjunction with East Lancashire Clinical Commissioning Group (EL CCG) and Medicines Management Team to improve patient experience and efficient use of NHS resources with the repeat prescription ordering process.
Therefore from Monday 5th June 2017, your local pharmacist will no longer be able to order medicines or repeat prescriptions on your behalf. You can do this yourself, however, in a variety of ways listed below.
Patient Access allows you to order repeat medications as well as book and cancel appointments online, to register visit patient.emisaccess.co.uk. Please note this service is not available for patients who are under 16 years. (Please contact the surgery for alternative ordering options)
Call into the surgery and drop off your prescription request in our prescription ordering box in reception.
Request repeat prescriptions by post or drop it through our letter box out of hours.
OVER 75’s OR HOUSEBOUND
We do not take prescription requests over the telephone, except where a patient is over the age of 75 or housebound. Requests by telephone can only be made between 1.00pm – 3.00pm Monday to Friday. For this you will need to ring the script ordering line on 01282 731447
PLEASE DO NOT TELEPHONE TO ORDER MEDICINES UNLESS YOU ARE OVER 75 OR HOUSEBOUND
All prescriptions should be available after two working days after 3.30pm, please ensure you allow this time for your request to be processed.
Please contact us for further information if required.
HOW INFORMATION ABOUT YOU HELPS US TO PROVIDE BETTER CARE
Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.
How your information is used and shared is controlled by law and strict rules are in place to protect your privacy.
The NHS needs to make sure that you know this is happening and the choices you have.
For more information, including a list of frequently asked questions please go to the website at www.nhs.uk/caredata Patient_Information_Leaflet.docx
(Site updated 18/05/2017)